Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and XSTATIC ENTERTAINMENT, INC. (“Pros Access”, “we”, “us”), governing your use of the Pros Access applications and websites (the “Platform”). You accept these Terms by creating an account, tapping or clicking an acceptance control, or using the Platform. If you do not agree, do not use the Platform. If you use the Platform on behalf of an entity, you represent you may bind that entity.

Pros Access is a technology platform and neutral venue. We provide tools for discovering independent professionals, scheduling, payment processing, messaging, and live video. We are only the intermediary. We are not a healthcare provider, medical group, law firm, accounting firm, financial advisor, broker-dealer, insurance producer, employment agency, or professional-services firm of any kind, and we do not practice any licensed profession.

Professionals on the Platform (“Professionals”) are independent third parties — not our employees, agents, partners, or representatives. They set their own services, prices, availability, and conduct. Nothing they say or do is said or done on our behalf.

We review Professionals’ applications and take reasonable steps to verify that the person is who they claim to be (identity documents, credential checks appropriate to the category, human review). Verification badges and tiers reflect that screening at a point in time. They are not a warranty, endorsement, or guarantee of any Professional’s qualifications, licensure status, competence, conduct, availability, or of the accuracy, quality, legality, or usefulness of anything a Professional says or provides. Circumstances change; credentials lapse; people misbehave. You are responsible for independently evaluating any Professional before and while relying on them.

All sessions, masterclasses, messages and content on the platform are educational and informational consultations only. Any medical connection is strictly between you and the professional. Any legal consultation is strictly between you and the professional. The same is true for financial, tax, mental-health, fitness, nutrition and every other category. No doctor–patient, attorney–client, therapist–client, accountant–client, advisor–client, fiduciary or other professional relationship is created with Pros Access, and none is created with a professional unless that professional expressly establishes one with you under their own professional obligations and applicable law.

Pros Access itself gives no advice of any kind. Content on the Platform (including search ordering, tiers, ratings and features) is not a recommendation. You agree not to treat any information obtained through the Platform as a substitute for advice from a professional you have formally engaged, and not to act or refrain from acting based on Platform content without seeking such advice.

Never use Pros Access for emergencies. If you are experiencing a medical or mental-health emergency, call 911 (or your local emergency number) or go to the nearest emergency room immediately.

Medical & wellness: Professionals may discuss general health information and education. No diagnosis, treatment, prescription, or medical care is provided by or through Pros Access. Do not disregard or delay professional medical care because of anything learned on the Platform.

Legal: Pros Access is not a law firm and provides no legal advice or legal representation. General legal information is not legal advice; laws vary by jurisdiction and change. Communications through the Platform are not privileged unless and until a Professional forms an attorney–client relationship with you under their own engagement terms.

Financial, tax & investments: Nothing on the Platform is investment, tax, or accounting advice, or an offer or recommendation regarding any security or financial product. Consult a licensed advisor who has formally engaged you before making financial decisions.

Fitness, nutrition & physical activities: You should consult a physician before beginning any exercise or nutrition program. You knowingly assume all risks of injury associated with acting on fitness, sports, or wellness guidance.

You agree to provide accurate information and keep your account secure. Because we are a platform, community feedback is a core safety mechanism: you agree to leave honest reviews, and to promptly report any suspected scam, impersonation, credential misrepresentation, solicitation to move off-platform, request for unusual payment, or other misconduct — through the in-app report/dispute tools or support@prosaccess.com. We may act on reports (including suspension and removal) but are not obligated to monitor sessions and do not pre-screen live communications.

You will not: circumvent the Platform to avoid fees; record any person without consent; harass, defraud, or discriminate; misrepresent identity or credentials; scrape, reverse-engineer, or interfere with the Platform; or use it for any unlawful purpose. Professionals additionally represent, on each session, that the licenses and qualifications they present are current and in good standing — this representation is made to you and to us, and it is theirs alone.

Prices are displayed before booking. Payment is collected at booking via our payment processor and held until the session completes, after which the Professional is paid out. Cancellations: full refund with 24+ hours’ notice; 50% refund inside 24 hours; no refund after a session starts. If a Professional declines or misses a session, you receive a full refund. Masterclass seats follow the same rules relative to class start. Fees we retain for our platform services are earned when the session completes and are non-refundable except as stated. Disputes are reviewed case-by-case and our good-faith determination is final. You agree to contact us before initiating any chargeback.

Sessions are not recorded by default. Recording occurs only where the Professional’s policy permits and is indicated in-session. Recordings and replays are licensed for your personal viewing only and may not be downloaded except through provided features, redistributed, or published. You must not make your own recording of any session without all participants’ consent and compliance with applicable law.

You retain your content and grant us a worldwide, non-exclusive, royalty-free license to host, display, and distribute it as needed to operate and promote the Platform. We may remove content at our discretion. Reviews must reflect genuine experience; we may remove fraudulent or abusive reviews.

You understand and agree that your interactions with professionals — including acting on anything discussed — are voluntarily undertaken at your own risk. To the maximum extent permitted by law, you release Pros Access, XSTATIC ENTERTAINMENT, INC., and their officers, directors, employees and agents from any and all claims, demands, damages and causes of action, known or unknown, arising out of or connected with any act, omission, advice, service, conduct, or content of any professional or user, or your reliance on any of the foregoing.

If you are a California resident, you expressly waive California Civil Code §1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” Residents of other jurisdictions similarly waive comparable protections to the extent permitted.

The platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted availability, or that any professional will meet your expectations.

To the maximum extent permitted by law: (a) Pros Access is not liable for the acts, omissions, advice, services, or conduct of any professional or user; (b) Pros Access is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, data, or goodwill; and (c) our total aggregate liability for all claims relating to the platform will not exceed the greater of one hundred U.S. dollars ($100) or the platform fees you paid to us in the twelve months preceding the claim.

Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the smallest amount permitted. Nothing in these Terms limits liability that cannot lawfully be limited.

You agree to indemnify and hold harmless Pros Access and XSTATIC ENTERTAINMENT, INC. from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your content, your use of the Platform, your interactions or dealings with any Professional or user, your violation of these Terms, or your violation of law or third-party rights. Professionals additionally indemnify us for claims arising from their services, credentials, and compliance with their professional obligations.

You and Pros Access agree to resolve all disputes through final, binding, individual arbitration — not in court and not as part of any class, collective, or representative action. You waive any right to a jury trial and to participate in a class action.

Arbitration will be administered by JAMS in Los Angeles County, California (or by videoconference), under its streamlined rules, applying California law without regard to conflicts principles. Either party may instead bring an individual claim in small-claims court. You may opt out of this arbitration agreement by emailing support@prosaccess.com within 30 days of first accepting these Terms with the subject “Arbitration Opt-Out”. This section survives termination.

We may modify these Terms at any time. The current version is always posted at prosaccess.com/terms with its version date. For material changes we will provide notice through the Platform or by email. Your continued use of the Platform after changes take effect constitutes acceptance of the modified Terms; if you do not agree, your sole remedy is to stop using the Platform and close your account.

We may suspend or terminate accounts at our discretion, including for fraud, misrepresentation, abuse, or violation of these Terms, with or without notice. Sections concerning releases, disclaimers, liability limits, indemnification, arbitration and surviving obligations remain in effect after termination.

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Platform. If any provision is found unenforceable, it will be limited to the minimum extent necessary and the remainder will remain in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may. Contact: support@prosaccess.com · XSTATIC ENTERTAINMENT, INC., California, USA.