Terms of Service

Please read this. These Terms include a binding individual arbitration agreement and class-action waiver (Section 22) with a 30-day opt-out, a release of claims relating to Pros and other Users (Section 18), disclaimers (Section 19) and a limitation of our liability (Section 20). Nothing here limits liability we are not permitted to limit, and nothing excuses our own fraud, willful misconduct or violation of law.

ProsAccess is a technology marketplace. The service you book is provided by an independent Pro, not by us. Do not use ProsAccess for emergencies (Section 5).

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are a binding agreement between you and XSTATIC ENTERTAINMENT, INC., doing business as ProsAccess ("ProsAccess", "we", "us"). They govern your use of prosaccess.com, the ProsAccess apps and related services (the "Platform").

These documents are part of these Terms. If they conflict on a subject, the more specific document controls for that subject:

Words we use. A "User" is anyone with a ProsAccess account. A "Pro" is a User who offers services through ProsAccess. An "Independent Pro" is a Pro whose professional background ProsAccess has not reviewed. "ProsAccess Verified" is a Pro whose professional identity ProsAccess has reviewed (Section 6). A "session" is a live video meeting booked through the Platform; a "Group Session" is a session hosted by a Pro for several participants.

2. ProsAccess is a marketplace — the service comes from the Pro

ProsAccess provides the technology: discovery, scheduling, booking and payment processing, messaging, live video, notifications and, where offered, recording and replay. The service you book — the advice, the lesson, the consultation, the class — is provided by the Pro, an independent professional who is not our employee, agent, partner or representative. Each Pro decides what to offer, how to deliver it, what to charge, when to be available and whom to accept. Nothing a Pro says or does is said or done on our behalf.

We are not a medical practice, clinic, telehealth provider, law firm, lawyer-referral service, accounting or tax firm, investment adviser, broker-dealer, insurance producer, employment or staffing agency, escrow agent, trustee or fiduciary, and we do not practice any profession. Search results, categories, rankings, badges, labels, promotions and help content are information about the Platform, not professional advice, endorsements or referrals.

3. What ProsAccess does

Being a marketplace does not make us responsible for nothing. What we do is set out in these documents: we charge the amount shown before you pay and apply the Booking, Cancellation, Refund and Dispute Policy as written; we handle your data as the Privacy Policy describes; we describe our verification states as Section 6 says and never more strongly; we give notice before material changes (Section 24); and we never retaliate against you for declining a recording, leaving an honest review, disputing a charge or opting out of arbitration.

4. Professional relationships, regulated services and confidentiality

ProsAccess itself gives no medical, mental-health, legal, financial, tax, investment, nutrition, fitness, educational or other professional advice, opinion, diagnosis, treatment, representation or service, and no professional relationship of any kind is ever created between you and ProsAccess.

Whether a professional relationship — doctor–patient, therapist–client, attorney–client, adviser–client and the like — is formed between you and a Pro is decided solely by that Pro under the law and professional rules that apply to them, where applicable. Some Pros offer general information, education, coaching or commentary only; others may, where their rules allow and after whatever intake, disclosures, consents or engagement terms those rules require, accept you as a client or patient. Booking, paying, messaging or attending a session does not by itself create a professional relationship. If you are unsure, ask the Pro and get the answer in writing before you rely on what they say.

The Pro is responsible for their licences, scope of practice, jurisdiction, disclosures, records and standard of care. For regulated services the Platform may ask you to acknowledge this before you book, may show the Pro's Booking Notes, and may let the Pro send you documents to review or sign; additional eligibility restrictions can apply to a category, a service, a location or a person. Details are in Regulated Services, Booking Notes, Forms & Agreements, Invited Participants.

Confidentiality and privilege can arise only from a Pro's own professional obligations, if and when they attach. We operate the systems your messages, bookings and recordings pass through; authorized staff may access that data in the limited circumstances described in the Privacy Policy, and we may be required to disclose data under lawful process. We do not offer HIPAA Business Associate Agreements, and the Platform is not held out as a HIPAA-compliant environment for protected health information. If privilege or strict confidentiality matters to you, raise it with the Pro before you disclose sensitive information.

5. Not for emergencies

Never use ProsAccess for an emergency. The Platform is not monitored for emergencies, Pros may not be available, and sessions can fail. If you are experiencing a medical or mental-health emergency, or are in immediate danger, call 911 or your local emergency number, go to the nearest emergency department, or in the United States call or text 988. Do not use the Platform for time-critical legal deadlines or to report a crime.

6. Independent Pro, ProsAccess Verified, and what verification means

ProsAccess is an open marketplace. Not every Pro is verified, and no badge is a guarantee.

• Independent Pro means the Pro has created a professional presence on ProsAccess and ProsAccess has not reviewed their professional background. Their professional claims are their own. Reviews and completed sessions on ProsAccess are theirs.
• ProsAccess Verified means ProsAccess has reviewed evidence supporting the Pro's professional identity — for example control of an established professional account, official business or organization information, credentials, trusted attestations, a representative's confirmation, or other evidence appropriate to the profession and the risk of impersonation. It is a review of the person, at a point in time. It does not certify every service they offer and does not guarantee competence, current licensure, honesty, safety, suitability or any outcome.
• Regulated credentials are checked separately, service by service and jurisdiction by jurisdiction. A credential status is shown beside the service it is for. A ProsAccess Verified badge never substitutes for a credential check.
• Legal identity verification (a government ID, sometimes with a selfie) may be required for payouts, for age confirmation, or when we review an identity claim. It is handled by a verification provider, is never displayed publicly, and on its own never establishes a protected, well-known or professional identity. Using a person's name, photograph or social-media address is not proof of being that person; claims involving protected or high-profile identities need additional corroboration before they can be public or bookable.

Verification is not continuous monitoring, not a background check, and not a substitute for your own diligence. Where a licence matters to you, check it with the issuing authority. Only ProsAccess can apply or describe a verification state; a Pro may not restate it in stronger terms.

7. Eligibility and age

ProsAccess accounts are for adults 18 and older. Pros must be adults. When you create an account, or before your first paid action, you tell us whether you are 18 or older; we do not ask for your date of birth. On iPhone we may use the age range Apple shares for your account. If an account is marked under 18, paid actions and selling are paused until the age status is corrected by us or by an identity verification.

A minor never holds a ProsAccess account. A parent or legal guardian may book and manage eligible sessions for a minor under the guardian-controlled participant model, where the Pro accepts minor participants and the category allows it. See Minors and Guardian Participation.

If you use the Platform for a company or organization, you represent that you may bind it, and "you" includes it. We may refuse, suspend or close an account where permitted by law.

8. Your account

Keep your details accurate and your credentials secure; you are responsible for activity under your account. Verify your email address when asked — some actions require a verified email. Do not share, sell or create an account for someone else. One identity may have both a User and a Pro experience; that is one account, not two. Tell us at support@prosaccess.com if you believe your account is compromised.

9. Finding a Pro and booking a time — mechanisms, not guarantees

Pros choose how they can be booked:

• Published Availability — times the Pro has published; select one, pay, and the session is confirmed.
• Availability Upon Request — you send a request (and, where supported, times that work for you); the Pro may offer a time, message you or decline. A request is not a booking and reserves nothing; a booking exists only when you complete checkout for an offered time.
• Available NOW — the Pro has switched on immediate one-to-one sessions; you can request a session that starts right after payment. The Pro may become unavailable, may already be in another session, or the session may fail to connect; the Platform shows the booking and payment state and the refund rules apply.

Some Pros accept only Users they have worked with before, pause bookings, or accept requests without published times. Availability alerts ("Get notified") tell you when a Pro is Available NOW, reopens bookings or accepts new Users; Notify me about Group Sessions tells you when a Pro publishes a public Group Session. These are notification preferences, not follows, bookings or marketing consent. None of these mechanisms guarantees that a Pro will offer, accept or attend a session.

10. Prices, payment, Free Intro, Add Time

Pros set their own prices per session length within the limits available to their account; the price is always shown before you book or pay, and the price of a confirmed booking is locked. What you buy is the Pro's reserved time and the service described at booking — not a result, an outcome, a recommendation, satisfaction or a particular value. A delivered session is not normally refundable because you disliked the advice, opinion or outcome; your statutory rights as a consumer are unaffected. We use Stripe to process payments; we do not receive or store your full card number, and the Pro never sees it. Payment processing and settlement are handled through Stripe Connect. You pay the listed price and nothing more: ProsAccess adds no checkout fee for Users; the platform fee is borne by the Pro. The commercial terms — fees, how and when Pros are paid, cancellations, refunds, no-shows, disputes and chargebacks — are in the Booking, Cancellation, Refund and Dispute Policy.

Free Intro. Some Pros offer a free 15-minute introductory session. It is optional for the Pro, available once between you and that Pro, separate from paid sessions, and carries no payment, no recording purchase, no paid Add Time and no review.

Add Time. During a session you may ask for more time in fixed increments. The Pro must accept, the extended time must not clash with their other commitments, and the additional charge is shown before it is confirmed and taken only after the Pro accepts.

Gift sessions. Where a Pro's service can be gifted, you may buy a session of a stated length with that Pro as a gift for someone else. You pay the price at purchase; the recipient claims the gift with a ProsAccess account that uses the email address you gave and schedules a time with the Pro. A gift session does not expire. How gifts are claimed, cancelled and refunded is in Section 2A of the Booking, Cancellation, Refund and Dispute Policy.

11. Group Sessions

Pros may host Group Sessions — classes, workshops, Q&As, demonstrations, discussions — for several participants, with a scheduled start, a duration, a seat price (or free) and, where set, a capacity. Public Group Sessions are discoverable and shareable by link; private ones are reachable only by link. Seats, cancellation, refunds, states (upcoming, live, ended, cancelled), late joining, the Group Session chat, hosting and recording are in Group Sessions.

12. Recording and replay

Sessions are not recorded by default. A session may be recorded only where the Pro's recording setting and the category allow it, and only with everyone's agreement: a User who buys a recording agrees by buying it, a Pro who allows recording agrees in advance to recordings a User has paid for, and anyone else is asked in the session; a recording indicator is shown while it runs, and anyone can stop it. The replay of a one-to-one session is available only to the person who paid for it, on the web; the replay of a Group Session to the host and the seat holders. Replay is available through the Platform for a limited period and is for personal viewing only. You must not make your own recording of a session or another participant except as the Recording and Replay Policy and the law allow; many places, including California, require every participant's consent.

13. Messaging and files

Messaging is available around bookings and requests, and a conversation with a Pro stays available across your bookings with them. Where file sharing is available you may send supported files; do not send passwords, payment details or information the Pro does not need. Invited participants in a private session do not join the organizer's message thread. A Group Session has its own chat, visible to the host and to everyone with a seat, which stays readable in Messages for 30 days after the session ends (see Group Sessions). We do not read messages for advertising or personalization; authorized staff may access a thread only as the Privacy Policy describes. You can report any message and block any account from within the Platform (Section 16).

14. Your content, reviews and conduct

14.1 Your content. You keep what you upload. You grant ProsAccess a worldwide, non-exclusive, royalty-free licence, sublicensable only to our hosting, storage, delivery and security providers, to host, store, copy, transmit, display, reformat and deliver your content to operate, secure and support the Platform. For a Pro's public profile content (name, headline, city, bio, public portfolio, public reviews, public Group Session listings) the licence also covers promoting the Platform and that Pro. We will not use private sessions, recordings, messages, booking details, Booking Notes, agreements, identity documents or verification materials for marketing. You are responsible for having the rights to what you upload, including releases for identifiable people and private property.

14.2 Reviews. Reviews are optional; you are never required to leave one. Only a paid session that actually took place can be reviewed — not requests, Free Intros, Group Session seats, or a session that was cancelled or where a participant never joined (its objective outcome goes to the Pro's Session Reliability instead) — and a submitted review is final. Reviews are independent of refunds and session issues: a poor review is not a refund request, and a refund does not remove your right to review a session that took place. A review must reflect your genuine experience; honest negative reviews stay up, and we never remove a review solely because it is negative. We remove or limit a review only where it is abusive, discriminatory, discloses private or confidential information, is clearly false, is suspected of not coming from a genuine session, or is unrelated to the session. We tell the author and they may appeal. Pros may not require, buy or incentivize reviews, offer a refund or anything else conditioned on what a review says, pressure or retaliate against reviewers, or attempt to suppress reviews. Reviews on ProsAccess are written by ProsAccess Users; they are not independent third-party reviews.

14.3 Conduct. You agree to give accurate information, attend sessions you book (or cancel through the Platform), use the Platform lawfully, and report impersonation, false credentials, scams, off-Platform payment requests, harassment or unsafe conduct. You agree not to: arrange payment outside the Platform to avoid fees for a session that originated here; record, screenshot or transcribe a session or participant except as allowed; harass, threaten, defraud, stalk, discriminate or abuse; impersonate anyone or claim credentials you do not hold; upload content you have no right to upload; use the Platform for services that are unlawful where you or the Pro are located; scrape, probe, overload or reverse-engineer the Platform; or build a competing dataset or train models on other people's content. Sexual or intimate services, emergency or crisis services, prescribing or dispensing medication, clinical services requiring examination, court appearances or formal representation through the Platform, and custody of client money are prohibited.

14.4 Intellectual property and copyright notices. The Platform, its software, design and marks belong to ProsAccess or its licensors. We respond to copyright notices under 17 U.S.C. §512: send a notice with the required elements (identification of the work and the material, your contact details, the good-faith and accuracy statements, your signature) to support@prosaccess.com with the subject "DMCA". We may remove material, notify the poster, accept counter-notices under the statute, and terminate repeat infringers. Trademark, publicity and confidentiality complaints go to the same address.

15. Notifications

We reach you in-app, by push notification (in the iPhone app), by email and — where you verify a number and opt in, and where your country and our providers support it — by text message or WhatsApp. Receipts, refund notices, session summaries, purchased-recording delivery and account-security messages are part of the service and are sent even when optional notifications are off. Details, including how to opt out of texts (reply STOP), are in Notifications and Communications.

16. Reports, moderation and what we do not decide

We may review reports of impersonation, false claims, credential misrepresentation, non-performance, no-shows, technical failure, payment problems, harassment, safety and other policy violations, and may warn, restrict, label, remove content, cancel bookings, hold or reverse payouts, suspend or terminate accounts, and report conduct to authorities. We do not decide professional malpractice, negligence, the legal merits of a claim, the correctness of a diagnosis, or whether a Pro met the standard of care; those questions belong to courts, licensing boards and professional bodies. A decision we make about a refund or an account is a commercial decision about the Platform, not a finding about anyone's professional conduct. We are not obliged to monitor the Platform and do not pre-screen live sessions or messages. We review reports and may remove content, and restrict, suspend or close accounts, that break these Terms. We do not tolerate objectionable content or abusive users. You can report any message, review, profile or Group Session, and block any account, from within the Platform. Report through the in-app tools or support@prosaccess.com.

17. Suspension, termination and what happens next

You may close your account at any time in Settings › Delete account, in the app or on the web, or by writing to support@prosaccess.com. We may suspend or terminate access, with notice where practical and without notice where we reasonably believe there is fraud, a safety risk, a legal requirement or serious harm. On suspension or termination: future bookings are cancelled and refunded in full under the Booking, Cancellation, Refund and Dispute Policy; sessions already delivered are not refunded by reason of the termination; open session issues and disputes continue; earned Pro payouts remain payable subject to holds, refunds, chargebacks and set-off; records are retained as the Privacy Policy and the law require; public content may be removed; reviews you wrote may remain, shown as a former User. You may appeal to support@prosaccess.com within 30 days; an appeal does not pause the decision.

18. Assumption of risk and release of claims relating to other people

Interactions with Pros and other Users, and acting on anything discussed with them, are voluntary and at your own risk. To the maximum extent permitted by law, you release ProsAccess, XSTATIC ENTERTAINMENT, INC. and their officers, directors, employees and agents from claims, demands, damages and causes of action, known or unknown, arising out of the acts, omissions, advice, services, conduct or content of any Pro or other User, or your reliance on any of it. This release does not apply to claims arising from our own fraud, willful misconduct, gross negligence or violation of law, or to any claim that cannot be released under applicable law.

If you are a California resident, you waive California Civil Code §1542 as to the claims released above: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." Residents elsewhere waive comparable protections to the same extent and with the same exceptions.

19. Disclaimer of warranties

To the maximum extent permitted by law, the Platform is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement or uninterrupted or error-free operation. We do not warrant that any Pro is qualified, licensed, truthful, safe or suitable, that any session will occur or connect, or that any session will produce a particular result. Some jurisdictions do not allow these exclusions; nothing here disclaims a warranty that cannot lawfully be disclaimed.

20. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for the acts, omissions, advice, services, conduct or content of any Pro or User; (b) we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, data, opportunity or goodwill; and (c) our total aggregate liability for all claims relating to the Platform will not exceed the greater of one hundred U.S. dollars ($100) or the amounts you paid through the Platform in the twelve months before the event giving rise to the claim. These limits do not apply to our fraud or fraudulent misrepresentation, willful misconduct or gross negligence, violation of law, death or personal injury caused by our negligence, or any liability that cannot be limited by law; where a limitation is not permitted, our liability is limited to the smallest amount the law permits.

21. Indemnity

You will defend, indemnify and hold harmless ProsAccess, XSTATIC ENTERTAINMENT, INC. and their officers, directors and employees from third-party claims, proceedings, damages, losses and reasonable expenses (including reasonable attorneys' fees) arising from content you submit, your use of the Platform, your breach of these Terms or of law, your violation of a third party's rights, or your dealings with a Pro or User, including anything you do with advice you receive. We will notify you promptly of a claim; you may assume the defence with counsel reasonably acceptable to us; we may participate at our expense; you may not settle in a way that imposes an obligation or admission on us without our consent, not unreasonably withheld. Nothing requires you to indemnify us for our own fraud, willful misconduct, gross negligence or violation of law.

22. Dispute resolution, arbitration and class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial. You may opt out under 22.9 within 30 days.

22.1 Informal resolution first. Before starting an arbitration or a court case, you and we agree to try to resolve the dispute informally for 60 days. Send a written notice describing the dispute and the relief sought to support@prosaccess.com (if you are the claimant) or to the email on your account (if we are). Either party may request a telephone or video discussion. This step is a condition to starting arbitration, and the 60 days toll any limitation period. Either party may go to small-claims court without completing this step.

22.2 Mutual agreement to arbitrate. If the dispute is not resolved, you and ProsAccess each agree that any dispute, claim or controversy arising out of or relating to these Terms, the Platform, or any relationship or transaction between us — whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory — will be resolved by final and binding individual arbitration, not in court. This obligation is mutual. The Federal Arbitration Act governs its interpretation and enforcement.

22.3 Exceptions. This section does not apply to (a) claims brought individually in small-claims court, so long as the case stays there; (b) claims for injunctive relief to stop unauthorized access to, or infringement of, intellectual property; and (c) any claim or relief that under applicable law may not be arbitrated or waived.

22.4 Administrator and rules. Arbitration is administered by JAMS under its Comprehensive or Streamlined Arbitration Rules, as applicable, and, where you are a consumer, subject to the JAMS Consumer Arbitration Minimum Standards, which control over any inconsistent term here (jamsadr.com). One neutral arbitrator decides the case.

22.5 Where. You may choose to have the arbitration conducted by telephone or videoconference, on documents only, or in person in the county where you live or another agreed place. We will not ask you to travel to an unreasonable location and will not object to a request to appear remotely.

22.6 Costs. Where you are a consumer and the JAMS Consumer Minimum Standards apply, you pay no more than the filing fee for a case in your local court and ProsAccess pays all other JAMS administrative and arbitrator fees. If the arbitrator finds your claim frivolous or brought for an improper purpose, costs may be allocated as the JAMS rules permit. Each party otherwise bears its own attorneys' fees unless a statute or the award provides otherwise.

22.7 Remedies preserved. The arbitrator may award any relief a court could award on an individual basis, including statutory damages, statutory attorneys' fees and costs, and individual injunctive relief. Nothing here waives a statutory right or remedy that cannot be waived, or prevents you from reporting conduct to, or seeking relief from, any government agency.

22.8 Written award. The arbitrator will issue a written award stating the essential findings and conclusions. The award is final and binding, and judgment may be entered on it in any court of competent jurisdiction.

22.9 Your right to opt out — 30 days. You may opt out of this arbitration agreement by sending, within 30 days of first accepting these Terms, a notice saying you opt out of arbitration with your name, the email on your account and your signature to support@prosaccess.com (subject "Arbitration Opt-Out") or by mail to XSTATIC ENTERTAINMENT, INC., Attn: Legal, 9200 W Sunset Blvd, Ste 600, Los Angeles, CA 90069, USA. Opting out affects nothing else about your account or these Terms, and we will not retaliate. If you opt out, disputes go to the courts in Section 23.

22.10 Class-action waiver. Arbitration is individual. You and we each waive any right to bring or participate in a class, collective, consolidated or representative action, and the arbitrator may not preside over any class or representative proceeding or consolidate claims of more than one person without the consent of all parties.

22.11 Public injunctive relief. A claim for public injunctive relief is not subject to arbitration and is not waived. If asserted, that claim (and only that claim) is severed and stayed pending arbitration of the arbitrable claims, and may then be brought in a court identified in Section 23.

22.12 Who decides what. The arbitrator decides all issues of arbitrability and the interpretation and application of this section, except that a court decides the validity, enforceability and scope of 22.10 and 22.11.

22.13 Severability of this section. If 22.10 is found unenforceable as to a claim, that claim is severed and brought in a court identified in Section 23; the remainder of this section continues to apply. If any other part of this section is found unenforceable, it is severed and the rest remains in force.

22.14 Changes; survival. A change to this section does not apply to a dispute of which we had written notice before the change, and you may reject the change by writing to support@prosaccess.com within 30 days of notice, in which case the version you last accepted governs. This section survives termination.

23. Governing law and courts

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 22. If you are a consumer this does not deprive you of mandatory consumer-protection rules of the place where you live; if you are a consumer in the EU or UK, your right of withdrawal for a booked session is in Section 10 of the Booking, Cancellation, Refund and Dispute Policy. For any dispute not subject to arbitration, the state and federal courts in Los Angeles County, California have exclusive jurisdiction, except that a consumer may bring a claim in the courts of the place where they live where the law gives them that right, and either party may use small-claims court.

24. Changes to these Terms

We may change these Terms. For material changes we give at least 14 days' notice by email and in the product, and material changes require your acceptance: you will be asked to accept the new version before you can continue to book, host or sell, and until you do the version you last accepted governs you. Non-material changes take effect when posted with an updated version date. Changes never apply retroactively to a dispute that already exists. How acceptance works, and what is recorded, is in Sign-up, Acceptance and Re-acceptance.

25. General

Notices and electronic communications. You consent to receive communications electronically, in-product and at the email on your account, and agree that electronic records and signatures satisfy any requirement that a communication be in writing. Notices to us go to support@prosaccess.com. Assignment. You may not assign these Terms or your account; we may assign them to an affiliate or in a merger, acquisition or sale of assets, on notice. Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including the failure of a third-party service the Platform depends on; refunds remain governed by the Booking, Cancellation, Refund and Dispute Policy. Geography. The Platform is operated from the United States; availability of payments, payouts, channels and services varies by country, and Pros and Users are each responsible for the lawfulness of a service where they are. Severability; no waiver. An unenforceable provision is limited or severed and the rest remains; failure to enforce is not a waiver. Entire agreement. These Terms and the documents in Section 1 are the entire agreement about the Platform and replace earlier versions, including 2026-08-30, from the date you accept this version. Survival. Sections 2, 4, 6, 14.1, 14.4, 16–23 and 25 survive termination. Third parties. Pros and Users are not third-party beneficiaries, except that Sections 18 and 20 benefit our officers, directors, employees and agents.

Contact. XSTATIC ENTERTAINMENT, INC., 9200 W Sunset Blvd, Ste 600, Los Angeles, CA 90069, USA · support@prosaccess.com (support, legal notices, opt-outs, copyright, privacy requests and appeals).