Privacy Policy

Pros Access (“we”, “us”) is a marketplace operated by XSTATIC ENTERTAINMENT, INC. (California, USA) where users book vetted professionals for paid one-on-one video sessions and group masterclasses, at prosaccess.com and in the Pros Access iOS app. Questions or requests: support@prosaccess.com.

Account & profile: name, email, phone, city, photo, and — for professionals — application details such as credentials, work history, documents you upload, expertise, pricing and social links. Sign-in via Apple or Google shares your name and email (or Apple’s private relay address) with us.

Bookings & payments: session details, prices, and payment status. Card details are collected and processed by Stripe — we never see or store your card number.

Sessions & content: live video/audio is transmitted through our video infrastructure and is not stored unless a session is recorded, which happens only where the professional’s recording policy allows and participants are informed. Messages you send through the platform, reviews you leave, and content you upload are stored to provide the service.

Usage: how you use the product — such as profiles viewed and categories browsed — to personalize your experience (for example, ordering your Explore feed), understand what works, and improve the service. We collect this as a first party and do not use it to track you across other companies’ apps or websites.

Device: push notification tokens (if you enable notifications) and basic technical data such as app version and device type.

To operate the marketplace: match you with professionals, process bookings and payouts, run live sessions, deliver notifications, personalize discovery, prevent fraud and abuse, provide support, and meet legal obligations. We do not sell your personal information, and we do not use your data for third-party advertising.

Service providers who process data on our behalf: Supabase (database & authentication), Stripe (payments, payouts, identity verification for professionals), LiveKit (live video), Cloudflare (recording storage), and Apple/Google (sign-in and push notifications, where you use them). Professionals see the information needed to serve you (your name, booking details, messages, and reviews you post). We disclose information if required by law or to protect the safety of our users and platform.

Account data is kept while your account is active. Recordings expire and are removed on a rolling basis. Usage data is retained for up to 12 months in identifiable form. Financial records are retained as required by law.

You can access, correct, export, or delete your personal data — email support@prosaccess.com and we’ll act within 30 days. EU/EEA users have the rights provided by the GDPR (including complaint to a supervisory authority); California residents have the rights provided by the CCPA. Where consent is our legal basis, you may withdraw it at any time.

Pros Access is not directed to children under 17, and we do not knowingly collect their data.

We’ll post any material changes to this policy here and update the effective date. Continued use after changes take effect constitutes acceptance.