Support

We answer every message. Email support@prosaccess.com — for support, booking and billing questions, Pro questions and reports.

Many questions are answered in the FAQ — booking, prices, cancellations and refunds, Free Intro, Group Sessions, recording, verification, minors and notifications.

Booking, billing & refunds: include the email on your account, the session date and the Pro’s name so we can find the transaction. You can cancel any time before a session starts for a full refund; the rules are in the Booking, Cancellation, Refund and Dispute Policy.

Pros: questions about your profile, verification, payouts or Group Sessions — same address, we’ll route it to the right person.

Legal notices, privacy requests and appeals (access, correction, deletion, a copy of your data; notices under the Terms; arbitration opt-out; copyright complaints): the same address, support@prosaccess.com. You can also delete your account yourself in Settings › Delete account. See the Privacy Policy and the Terms of Service.

Delete your account

You can delete your ProsAccess account yourself, at any time:

• In the app (iPhone or Android): Profile › Settings › Delete account.
• On the web: sign in, then Settings › Account › Delete account.
• By email: write to support@prosaccess.com from the email on your account; we confirm it is you and respond within 30 days.

Before you confirm, we show what will be cancelled and refunded and what we must keep. Deleting removes your sign-in, profile, photo, contact details, phone numbers and push tokens. We keep what we must: transaction and settlement records, records needed for an open dispute or claim, signed agreements a Pro must retain, acceptance records, and anything the law requires. Messages you sent stay in the other person’s conversation, shown as from “Deleted user”. The details and retention periods are in the Privacy Policy (sections 6 and 8).

Never send passwords or full card details by email. ProsAccess is not an emergency service: in an emergency call 911 or your local emergency number.