Notifications and Communications

1. The channels

ProsAccess can reach you in-app, by push notification (in the iPhone app, when you allow notifications), by email (the address on your account), and by text message (SMS) or WhatsApp — the last two only after you verify a mobile number and give explicit consent, and only where your number's country and our messaging providers support that channel. Not every channel is available everywhere or at all times; the Settings screen shows which channels can reach you right now.

2. Three kinds of messages

1. Service messages — always sent. Receipts, refund notices, session summaries, delivery of a recording you bought, gift session emails (to the purchaser, to the recipient at the address the purchaser gave, and to the Pro), booking-critical notices and account-security messages are part of operating your account and completing a transaction. They are sent by email (and in-app) even when optional notifications are off. You cannot turn them off while you have an account.
2. Real-time alerts. A session request, a User waiting in an Available NOW session, a session about to start: sent by push when push can reach you, otherwise by one instant channel you chose (text or WhatsApp), and by email. Pros who offer Available NOW must keep at least one instant channel; losing the last one turns Available NOW off after a warning.
3. Optional notifications. Booking updates, changes and cancellations, reminders, messages, availability alerts from Pros you chose, Group Session announcements. You choose the topics and, for text and WhatsApp, the channels. Email is on by default for important activity and can be turned off after a warning. We never switch on a channel you turned off; a chooser we show you can only leave a channel off or on as you set it.

3. Text messages and WhatsApp

Consent is shown in full before you give it, for example: "Get text messages from ProsAccess at {number} about session requests, bookings, schedule changes and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of any purchase." Consent is per number and per channel and is recorded with its wording and date. Reply STOP to any text to stop texts; START to resume; HELP for help. A carrier or provider opt-out is always honoured and is never overridden by a setting in the app. A new number starts without consent. We do not send marketing or bulk texts; Group Session announcements from a Pro you subscribed to are sent by text or WhatsApp only if you chose that channel for them, are limited in number and respect quiet hours.

4. Availability alerts and Group Session announcements

"Get notified" on a Pro's profile creates an availability alert (Available NOW, bookings reopen, accepting new Users). "Notify me about Group Sessions" creates a Group Session alert: one notice when that Pro publishes a new public Group Session. Both are account preferences you can list and remove in Settings → Notifications; they are not follows, bookings or marketing consent; the Pro sees only a count.

5. Email

Emails come from ProsAccess (notifications@prosaccess.com). To reach us, reply or write to support@prosaccess.com. Turning off optional email never stops service messages (Section 2).

6. Legal notices

Notices about these Terms, material changes and your account are sent to the email on your account and in the product; keep it current. You consent to receive them electronically. Notices to us go to support@prosaccess.com; legal notices may also be mailed to the address in Section 25 of the Terms of Service.