Group Sessions

A Group Session is a live video session hosted by a Pro for several participants — a class, workshop, Q&A, demonstration, discussion or similar. The host provides the content; ProsAccess provides the room, the seats and the payment.

1. What a Group Session is

A Group Session has a host, a title and description, a scheduled start (in the host's time zone, shown to you in yours), a duration, a seat price (free, or a price within the seat limits) and, if the host sets one, a capacity. It is public (listed on the host's profile, in Group Session discovery and search, and shareable by a link) or private (reachable only by a link the host shares; never listed).

States. A Group Session is Upcoming until its start, Live now between its start and its end, then Ended; it may show Sold out while no seats remain, or Cancelled if the host cancels. The Platform shows the state and the option that applies to you (Book seat, Reserve seat, Join for the price, Join now, You're in, Sold out, Booking closed, Cancelled, Watch replay).

2. Seats

• A seat is yours when your payment succeeds (a paid seat) or when you reserve it (a free seat). One active seat per person per session.
• While you check out, the seat is held for a few minutes; if you do not finish, the hold expires and the seat is released.
• Capacity is enforced by the server: a sold-out session cannot be booked.
• Where the host allows late booking, seats can be bought while the session is live, until shortly before it ends; the host may switch late booking off or set a cutoff.
• If Group Session seats are offered for purchase in the iPhone app, a seat bought through the App Store follows Apple's purchase and refund rules.
• Seats are for adult Users; a minor cannot hold a seat.

3. Cancellations, refunds and rescheduling

• You can cancel your seat any time before the session's scheduled start for a full refund. After the start a seat cannot be cancelled.
• If the host cancels, everyone with a seat is told. Seats paid on the web are refunded in full, automatically; App Store purchases are refunded through Apple, and the app shows how to request it.
• If the host does not start the session, it is closed as not started; seats paid on the web are refunded in full, and App Store purchases are refunded through Apple, as above.
• If the host reschedules (allowed until shortly before the start, never while live), everyone with a seat is told and keeps the right to cancel for a full refund.
• Refunds go to the original payment method (see the Booking, Cancellation, Refund and Dispute Policy). If Group Session seats are offered for purchase in the iPhone app, a seat bought through the App Store is not cancelled or refunded by ProsAccess: its refund is requested from Apple, and the app shows how.

4. Attending

Join from the session page when it is live (a few minutes early is allowed). Attendees are not on camera and are muted unless the host invites them on stage; the host sees the participant list and hand-raises; one guest may be on stage at a time. Conduct rules in the Terms apply. If you have access, the option to join is shown; without a seat the Platform shows whether you can still book.

Chat. A Group Session has a text chat. During the session it is the place where people talk; afterwards it stays readable, as a read-only thread in Messages, to the host and to everyone who held a seat (whether or not they joined) for 30 days after the session ends, and is then deleted. Messages carry the poster's name. The conduct rules in the Terms apply to the chat; listed words are masked as they are written; you can report any chat message and block any account from within the Platform (a blocked person's chat messages are hidden from you), and ProsAccess may remove a message that breaks the Terms.

5. Recording and replay

A host may record a Group Session. Where recording is enabled it is shown on the session page before you book and in the room. When the session ends, every seat holder receives a replay link, available for 7 days, for personal viewing only. There is no individual opt-out in a recorded Group Session: if you do not want to be captured, do not go on stage, or do not join. The chat is not part of the recording; it is shown beside the replay and in Messages for 30 days (Section 4). See the Recording and Replay Policy.

6. Hosting (Pros)

• Create a session with a title, description, start, duration, seat price (free or within the seat limits) and optional capacity; save it as a draft or publish it. A published public session gets a canonical share link that never changes.
• A scheduled Group Session occupies that time on your schedule and blocks conflicting one-to-one bookings.
• You may edit an unsold session freely; once seats are sold, changes that affect holders (time, price) are limited and every holder is notified.
• Your share is 75 % of each seat's price (after refunds); ProsAccess retains a 25 % platform and channel share, from which ProsAccess pays the payment provider's or app store's costs. Your 75 % is the same whether a seat was bought on the web or, if Group Session seats are offered for purchase in the iPhone app, through the App Store. It is released after the session completes and is reviewed, then paid out with your other earnings; a seat refunded after release is recovered from your earnings. A jurisdiction-specific rule for a regulated service may apply where one has been approved.
• Cancel through the Platform; seats paid on the web are refunded automatically, and App Store buyers are shown how to request their refund from Apple. Repeated cancellations or no-shows may lead to restriction.
• You must be eligible to sell (an adult, listed, not paused) to publish.

6A. Educational format — regulated subjects, not individualized regulated services

A Group Session may cover any subject, including regulated ones — for example medical research, treatment developments and clinical evidence, medical education, healthcare policy, developments in the law, legal education, litigation strategy at a general level, professional practice, financial education, entrepreneurship and career mentorship. A Group Session is an educational and discussion format. Taking part does not create a professional relationship (for example doctor–patient, attorney–client or adviser–client) with the host, and the group format is not for individualized regulated professional services. A host must not use a Group Session to diagnose an attendee, recommend or modify treatment or medication for an attendee's own condition, advise an attendee on their own legal matter or financial situation, or otherwise establish an individualized professional relationship; attendees should not use a Group Session to ask for that. Individual advice is booked as a one-to-one session, where the rules for that service apply. Jurisdiction-specific rules for particular kinds of educational events still apply where they exist.

7. Notify me about Group Sessions

Anyone can choose Notify me about Group Sessions on a Pro's profile, with or without a booking. It is a notification preference: when that Pro publishes a new public Group Session, you are told once, through the channels you chose. It is not a follow, not a booking and not marketing consent; the host sees only how many people subscribed, never who. Remove it any time in Settings → Notifications.

8. Discovery

Public Group Sessions appear on the host's profile, in Group Session browse, in Explore and search, and through their share link. Listing order is a discovery tool, not an endorsement.